refund policy

2 Day Return

  • Unsatisfied? Please e-mail customer service at info@manesbymadeline.com.
  • Returns must be made within 2 days of you receiving the wig.
  • Sales for altered or customized orders are final and may not be returned.
  • Shipping is non-refundable.
  • Returns must be in the original, brand-new condition, with the product tag attached, in the original packaging.
  • Refunds are conditional upon inspection and confirmation that the wig has not been used, washed, or worn.
  • Payment processing can take up to 5 days to complete.

Refund or Store Credit

  • You may choose between receiving:
    • REFUND (With a restocking fee of 15%, processed in 5 days).
    • STORE CREDIT (Without a restocking and handling fee, to be used within 90 days of the original order).
  • Shipping cost is non-refundable and will be charged with each shipment.
  • Only one exchange is permissible, any further action requires a full return with a 15% restocking fee.

Domestic/International Customers

  • Shipping charges, taxes or duties are non-refundable and the responsibility of the customer.
  • VAT or custom fees are the responsibility of the customer.
  • Sales for altered or customized orders are final and may not be returned.
  • Your shipment to us may be refused if returned after the refund period or may require an additional charge for a restocking fee based on the original invoice date.

Final Sales

  • No refunds/returns for any custom-made or altered wigs.
  • The following wigs are not returnable: wigs marked "final sale"

Placing a Custom Order From Scratch

  • Wig production is based on the inspirational photo submitted and that photo cannot be changed. You cannot change the haircut, color, hair type or cap once submitted. Manes by Madeline is not liable for any piece that has been altered at your direction.
  • Production time: 8-10 weeks, ensuring enough time for your detailed direction to have been followed.
  • These are custom wigs, with individuality. We use your photo for inspiration, acknowledging each piece is uniquely made and a close (but not exact) replica.
  • Manes by Madeline does not accept the return of a custom wig for any reason.

Shipping Time

  • Under 48 hours from ordering! (Except for holidays or announced business closure).

Refusal of Delivery/Incorrect Address

  • Shipping costs are non-refundable: incorrect shipping address, wrong location, if you didn't include ShipTection onto your order, or by design by UPS, FED-EX, USPS, or DHL parcel delivery for any reasons.

Return Address

  • Any return or exchange must be confirmed thru customer service at: info@manesbymadeline.com