Refund policy

2 Day Return

• Unsatisfied? Please e-mail customer service at info@manesbymadeline.com.
• Returns must be made within 2 days of you receiving the wig.
• Sales for altered or customized orders are final and may not be returned.
• Shipping is non-refundable.
• Returns must be in the original, brand-new condition, with the product tag attached, in the original packaging.
• Refunds are conditional upon inspection and confirmation that the wig has not been used, washed, or worn.
• Payment processing can take up to 5 days to complete.

Refund or Store Credit

• You may choose between receiving:
  • REFUND (With a restocking fee of 15%, processed in 5 days).
  • STORE CREDIT (Without a restocking and handling fee, to be used within 90 days of the original order).
• Shipping cost is non-refundable and will be charged with each shipment.
• Only one exchange is permissible, any further action requires a full return with a 15% restocking fee.

Domestic/International Customers

• Shipping charges, taxes or duties are non-refundable and the responsibility of the customer.
• VAT or custom fees are the responsibility of the customer.
• Sales for altered or customized orders are final and may not be returned.
• Your shipment to us may be refused if returned after the refund period or may require an additional charge for a restocking fee based on the original invoice date.